Hillsborough County is one of Florida’s 67 counties, located on the central West Coast. It is Florida’s fourth most populated county, with 1,478,194 residents, according to the 2021 American Community Survey. The county was established in 1834 and initially encompassed other counties; in 1911, the county established the boundaries that currently exist. Hillsborough is home to the Port of Tampa Bay, two Major League sports teams, an international airport, offers connectivity to award-winning beaches, and has been rapidly growing into the county it is today.
The study aimed to set baseline metrics for what people feel the county is succeeding with and gain a pulse on how citizens feel about key topics that impact their quality of life. The results offer the county generalized sentiments, key items of importance, and factors that impact citizen’s lives. In addition, the study’s results provide all commissioners with valuable information into their constituents’ sentiments.
By utilizing different distribution platforms, HCP Associates was able to track respondent’s methods of accessing the survey. Using a mixed channel distribution method, HCP confirmed that this level of engagement from the county to residents is successful, effectively reaching all demographics.
Overall, residents’ satisfaction with their quality of life is very high, with 93% of the county feeling satisfied. The survey highlighted that the largest expectation gaps, where citizens expect more to be done by the government, lie in the categories of support services and traffic/congestion.
HCP Associates remains a pioneer in conducting meaningful research that both serve and strategically engages the community. As a leader in consulting and market research, HCP Associates is proud to guide the county in understanding and evaluating citizens’ sentiments leading to a continuously improving future.